Support & Service Performs data entry, processing, and risk analysis to place customer coverage. Services substantial customer accounts, including high net worth clients. Identifies opportunities to support sales goals during the course of daily activities. Offers guidance on complex and escalated service issues. Team Leadership Mentors and trains team members. Assists in

Support Responsible for proactive administrative, logistical, and technical support, assessing and resolving issues that affect daily operations. Ensures functionality and accessibility of office equipment, supplies, and facilities. Documentation Prepares and maintains a variety of records, performing activities including faxing, copying, and filing. Produces reports and

Outbound/inbound Performs a full range of recovery collection activities by corresponding with customer to resolve delinquency, process payments accurately, maintains records of collection efforts and completes proper follow up actions including collection letters. Completes skip tracing and site inspections. Performs a variety of administrative and operational tasks that

Ongoing Sales Support Provide ongoing sales support to Lenders which includes identifying sales and cross sell opportunities, coordinating materials for presentations, setting up sales calls as needed, maintaining prospect lists and making joint calls as required. Documentation Support and Accuracy Originates, processes and ensures accuracy of loan documentation for closi

Risk Management Leads the planning, execution, and ongoing review of Enterprise and Operational Risk Management programs. Oversees all associates and processes within the programs. Directs monitoring activities for the identification and management of risk, including oversight of Bank operations, technology, information security processes, fraud and loss prevention, third

Service & Support Uncovers sales opportunities through analysis, reporting, and daily support operations. Works directly with individuals to address issues and respond to inquiries. Determines target needs and provides resolution. May serve as the main point of contact for clients throughout sales process, and assists in calls or presentations intended to solicit business

Collections Oversees the activities of a team that processes or collects past due retail, mortgage, and small business accounts. Guides the resolution of difficult loans, and coordinates with internal business units as needed to minimize delinquency and reduce losses to the Bank. Supervisory Functions Assesses work of associates for accuracy, process improvements, and eff

The essential functions of the job include, but are not necessarily limited to, the following Engaging customers in conversation to understand their banking needs and preferences Processing transactions accurately and efficiently Providing assistance with account servicing needs Facilitating customer awareness and education of bank services, including digital banking capa

Facility Support Oversees maintenance and repairs efforts towards the functionality of Bank facilities. Dispatches and ensures timely completion of work order requests. Manage and provide training to Facilities Manager for preventative maintenance activities and schedule to minimize disruption in business operations. Perform, manages, and trains Facilities Managers to pre

The essential functions of the job include, but are not necessarily limited to, the following Partnering with business and commercial bankers on joint calls to clients and prospects, as a subject matter expert in business deposits and treasury solutions. Business development, networking and establishing referral sources to generate new business opportunities. Introducing

Portfolio Management Manages an assigned portfolio of complex commercial, business, or Small Business Administration substandard graded relationships, building an adequate credit profile to determine initial and long term resolution strategy. Evaluates loan documentation, credit analysis, and financial information to identify weaknesses that require immediate attention. C

Participating in and overseeing BU key risk management activities and executing applicable risk monitoring, reporting, and governance responsibilities. This includes tracking and reporting on key risk indicators and limits. Continually sharing risk related information with the BU and provide training to the BU to embed a risk aware culture and provide associates with the

System Enhancement Performs a variety of actions that evaluate and improve department systems, processes, and applications. Utilizes programming specifications to construct modules, develop testing methods, and design materials. Provides new feature time estimates for system changes and assists in implementing modifications. Executes test plans to validate application fun

System Enhancement Performs a variety of actions that evaluate and improve department systems, processes, and applications. Utilizes programming specifications to construct modules, develop testing methods, and design materials. Provides new feature time estimates for system changes and assists in implementing modifications. Executes test plans to validate application fun

Identifying Risk Creates and implements methods of risk evaluation. Develops strategies or solutions to address evaluation results. May create models or simulation scenarios to test risk conditions. Data Analysis Sources, compiles, and interprets data. Analyzes data for accuracy and efficiencies, effectively communicates analysis output. Operational Support Supports busin